Experience

GoMobile Tires

IT Analyst — Systems, Support & QA

Platform QA

• Led pre-launch QA for a multi-tenant SaaS platform built for the company's franchise network, manually provisioning 7 test franchise tenants — each with its own employee and customer accounts — to stress-test the system end to end.
• Validated multi-tenant data isolation, confirming customer, order, and franchise data never crossed between accounts.
• Verified payment-routing integrity through Stripe, confirming each transaction charged the correct franchise account.
• Tested third-party integrations across the platform — distributor and aggregator catalogues (TireHub, ATD), field-service scheduling (Housecall Pro), fleet telematics (Samsara) and messaging (Twilio, SendGrid) — along with checkout flow, transactional email delivery and rendering, and payment confirmations.

Coordination & support

• Served as the liaison between an offshore development team and business stakeholders, translating issues into tracked, prioritized work through Microsoft Planner and Teams.
• Reproduced, documented, and tracked defects with the development team, coordinating fixes and retests.
• Provided application, email, and system-configuration support across a franchise network that scaled to 50+ locations at its peak.

Documentation & systems

• Authored complete end-to-end support documentation in Scribe, reducing repeat questions and easing onboarding for franchise staff.
• Designed and administered a SharePoint intranet to centralize documentation and improve information access across the organization.
• Migrated team operations and communications to Microsoft Teams to support remote collaboration.
• Administered Linux systems and wrote Bash scripts to automate maintenance and routine tasks.

Code Ninjas

Lead Sensei — Technical instruction & mentoring

Nitro Heat

Software Development Intern

YourPie

Operations Lead & IT Support

University security labs

Coursework for the cybersecurity minor: standing up an intrusion-detection setup with Snort and Wireshark, and working through website-spoofing and penetration-testing concepts with BeEF — in university lab environments built for exactly that. Alongside Linux server administration and Bash scripting.

Hack The Box labs

Worked through multiple HTB machines, practicing reconnaissance, exploitation, and privilege-escalation techniques in a legal, sandboxed environment.

Hardware security experimentation

Tested the Hak5 OMG Cable (keystroke-injection payloads) and Flipper Zero (RFID and sub-GHz) in a personal lab to understand physical-access attack vectors and defenses against them.

SOC analyst self-study

Began coursework toward a SOC analyst certification, focusing on security monitoring, log analysis, and incident-response fundamentals.

Microsoft security

Coursework toward SC-900 — Microsoft security, compliance and identity fundamentals — which is the formal counterpart to the Microsoft 365 tenant administration that is already the day job.

QA & testing

Manual functional & UI testing
Multi-tenant isolation testing
Payment / integration testing
Test scenario design
Issue reproduction & triage
User acceptance testing

Systems & analysis

Requirements gathering
Process & workflow improvement
Systems testing & validation
Data accuracy & integrity
Stakeholder coordination

IT & support

Application & production support
Microsoft 365 · Entra ID
MFA · Conditional Access
Exchange · Teams · SharePoint
User lifecycle & licensing
Process documentation (Scribe)

Technical

Python · SQL · JavaScript
TypeScript · Node.js · C# · C++
HTML5 / CSS · Bash scripting
Linux · Docker · GitHub
Azure · AWS
Kali Linux

Project & delivery

Agile · Scrum · SDLC
RFP & proposal writing
Microsoft Project
Responsibility matrices
Budgeting & resourcing
Technical training

E.01Aug — Nov 2022

Johnson & Johnson Vision project

A Jacksonville University project associated with Johnson & Johnson Vision, not work for the company. Built a SQL database, populated it with three years of simulated data, connected it to Excel for pivot-chart reporting, and put a CRUD web application over the top with login restricting access to confidential records.

SQL · Excel pivot analysis · CRUD web application · Authentication

E.02Jan — May 2022

K4S school portal

A student and faculty portal in C# and ASPX: adding, editing and deleting class schedules against an integrated SQL database, behind login and permission-based access control. Built to an Agile process across the phases of the development life cycle.

C# · ASPX · SQL · CSS · Agile · SDLC

E.03Jan — May 2022

Mock kiosk system

The planning half rather than the coding half: a request for proposal and a design-and-implementation proposal for kiosk systems, a project communication plan in Microsoft Project, a responsibility matrix, a managed budget and allocated resources.

RFP · Microsoft Project · Responsibility matrix · Budgeting · Resource allocation

E.04Aug — Dec 2021

Hospital database

ER and EER diagrams through to a working database with full insert, update, delete and select operations, built with access controls and user management and designed with larger datasets and higher transaction volumes in mind. Presented the design and the implementation.

SQL · ER / EER modelling · Azure Data Studio · Database security · Access control

E.05Jan — May 2022

EEG & eye-tracking analysis

Collected, organised and analysed experimental data from EEG and eye-tracking equipment, covering the experimental design, the testing and the statistical analysis of the results.

Python · Excel · Statistical analysis · Experimental design